Refund Policy

1. Overview

At Menyro, we want you to be completely satisfied with our service. This Refund Policy explains when and how you can request a refund for your subscription payments.

2. Free Trial Period

We offer a free trial period for new users to evaluate our service. During this period:

• You can cancel at any time without charge
• No refund is necessary as no payment has been made
• Your account will be downgraded to the free plan (if available) or deactivated
• You retain access to your data for 30 days after cancellation

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions:

3.1 Eligibility

• First-time subscribers to any paid plan
• Refund request made within 30 days of initial payment
• Account has not violated our Terms of Service

3.2 What's Covered

• Full refund of the first month's or year's subscription fee
• No questions asked policy
• Processing time: 5-10 business days

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and going to Billing Settings
• Contacting our support team at support@menyro.com
• Using the cancellation link in your billing emails

4.2 When Cancellation Takes Effect

• Cancellation takes effect at the end of your current billing period
• You retain full access until the end of the paid period
• No partial refunds for unused time within a billing period
• Auto-renewal is disabled immediately upon cancellation

5. Refund Exceptions

Refunds are generally not provided in the following cases:

• Requests made after the 30-day guarantee period
• Partial refunds for unused time in monthly/annual subscriptions
• Accounts terminated for Terms of Service violations
• Refunds for add-on services or one-time purchases
• Duplicate payments (we'll issue credit instead)
• Chargebacks or disputed payments

6. Special Circumstances

We may consider refunds outside our standard policy in exceptional circumstances:

• Extended service outages affecting your business
• Billing errors on our part
• Technical issues preventing service use
• Documented cases of service not meeting advertised features

These cases are reviewed individually and refunds are at our discretion.

7. How to Request a Refund

7.1 Contact Information

To request a refund, contact us with the following information:

• Email: billing@menyro.com
• Subject line: "Refund Request"
• Your account email address
• Reason for refund request
• Order/transaction ID (if available)

7.2 Processing Time

• We'll acknowledge your request within 24 hours
• Review and decision within 3-5 business days
• Approved refunds processed within 5-10 business days
• Refunds issued to original payment method

8. Payment Processor Policies

All payments are processed through Paddle. In addition to our refund policy, you may also be subject to Paddle's refund and dispute resolution policies. For payment-related issues, you may also contact Paddle directly.

9. Data Retention After Refund

After a refund is processed:

• Your account will be immediately downgraded or deactivated
• You'll have 30 days to export your data
• After 30 days, your data may be permanently deleted
• We'll send reminders before data deletion

10. Dispute Resolution

If you're not satisfied with our refund decision, you can:

• Request escalation to our management team
• Provide additional documentation supporting your case
• Contact Paddle for payment processor mediation

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email to active subscribers.

12. Contact Us

If you have questions about this Refund Policy, please contact us:

• Email: billing@menyro.com
• Support: support@menyro.com
• Phone: [Your Phone Number]
• Address: [Your Business Address]